Customer Service Excellence

Service Description

Course Outline Customer service is crucial because it serves as a direct line of communication between your clients and your company. It keeps clients and gets more value out of them. Businesses can build a devoted following that recommends new customers and provides feedback and reviews by offering excellent customer service. Customers, employees, and management teams all gain from our customer service training. Businesses boost their chances of gaining devoted consumers when personnel are trained to identify the optimal solution for each individual customer. This Customer Service Excellence training is a "one-stop shop" for learning how to provide outstanding customer service, and it will be extremely helpful to businesses and their staff in the present and the future. Course Objectives By the end of the course, participants will be able to: • Discuss the importance of customer service and how it impacts the company’s brand and reputation. • Display courtesy and respect by making a great first impression, speak, behave, and write appropriately, while maintaining a positive attitude, and acting ethically. • Communicate well by saying what you mean to say, project proper nonverbal signals, ask and answer questions correctly, and listen well. • Build strong relationships by establishing rapport, interact positively with customers, identify needs, and find the best solution. • Handle customers well in face-to-face, telephone, Internet and social media, and self-service settings. • Handle customer complaints to satisfaction. ​ Target Audience All organization members involved in customer service activities, SME entrepreneurs, and anyone interested in excelling at customer service. Key Topics The key topics covered in the course are: * Defining customer service * Elements of customer satisfaction * Language and phrasing in communicating with customers * Customer service process * Dealing with service defects * Value-added customer experience * Selecting and training people * Value, cost and pricing * Online customer loyalty​ Examination * Final exam

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