Operations Management (II)

Service Description

Course Outline Operations Management focuses on the management of key resources required to produce products and services. Operations entail a systematic approach and control of the processes that transform inputs (e.g. human resources, facilities, materials, information systems etc.) into finished goods and services. The operations function consists of the core wealth creation processes of a business and helps an organization to efficiently achieve its mission while constantly increasing productivity and quality. Part 2 of the course will focus on Delivering and Development. Planning and control, capacity management, supply chain management, operations improvement, quality management and risk controls and recovery are covered. Course Objectives By the end of the course, participants will be able to: • Describe the difference between planning and control and explain the activities of planning and control • Explain capacity management and the different ways of coping with mismatches between demand and capacity • Describe the meaning of supply chain • Discuss the dynamics of supply chain and how the supply side and the demand side are managed • Explain the term inventory and how inventory can be controlled • Discuss how lean principles can be applied in operations • Explain why improvement is so important in operations management • Discuss the broad approaches to improvement and how to manage the improvement process • Clarify the term quality and discuss the steps that lead towards conformance to specification. • Describe risk management and how operations asses causes and consequences of failure, as well as how to prevent and mitigate the effects of failure. Target Audience Operations, supply chain and logistics professionals, in particular those at operational, supervisory and management level and anyone interested in learning more about operations management. Key Topics The key topics covered in the course are: * Planning and control * Capacity management * Yield management * Supply chain management * Managing inventory * Lean principles * Operations improvement * Quality management * Risk management * Recovering from failure Examination * Written exam

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