Operations Management (I)

Service Description

Course Outline Operations Management focuses on the management of key resources required to produce products and services. Operations entail a systematic approach and control of the processes that transform inputs (e.g. human resources, facilities, materials, information systems etc.) into finished goods and services. The operations function consists of the core wealth creation processes of a business and helps an organization to efficiently achieve its mission while constantly increasing productivity and quality. Part 1 of the course will focus on Directing and Designing. The principles of operations management and strategy, performance objectives, innovation and design of processes, products and services, process technology and operation’s contribution to human resource strategy are covered. Course Objectives By the end of the course, participants will be able to: • Explain the scope of operations management • Describe why operations management is important in all types of organization • Develop the input–transformation–output process • Discuss operations performance from a societal, strategic and operational level • Describe the performance objectives of operations and their internal and external benefits which derive from excelling in each of them • Distinguish different views of operations strategy and their impact on a firm's operations • Explain product and service innovation • Identify the different stages in product and service innovation • Discuss decisions organizations need to make in relation to the structure and the scope of an operation’s supply network • Describe the objectives of process design and how volume and variety affect process design • Apply process mapping to visualize different operations processes • Describe how operations managers deal with process technology and its influence on the performance objectives of operations • Discuss how operations managers contribute to human resource strategy Target Audience Operations, supply chain and logistics professionals, in particular those at operational, supervisory and management level and anyone interested in learning more about operations management. Key Topics The key topics covered in the course are: * Introduction to operations management * The input-transformation-out process * Process hierarchy * Operations performance objectives * Operations strategy * Process design * Process mapping * The design of products and services * Supply network Examination * Written exam

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