Masterclass Business Process Management

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Outline Process management is a systematic approach to ensure that effective and efficient business processes are in place. In this Masterclass Business Process Management, participants acquire a lot of practical knowledge to get started with process management in their organization. At the end of this training, the participants have become acquainted with the design of processes into a process structure and with the visualization of organization processes using flowcharts. Managers can thus lay a solid foundation for the introduction of process-oriented thinking and working within their organization. Learning goals: After the Process Management training, the participants will be able to: • define the most common concepts in relation to process management • explain the importance of Business Process Management to manage organizations effectively • distinguish a functionally-oriented organization from a process-oriented organization • develop and visualize processes using a variety of flowcharting methods Target Audience Operations, supply chain and logistics professionals, internal auditors, financial controllers, quality control officiers, ICT managers, project managers, and anyone else interested in learning how to design and improve processes. Key Topics The key topics covered in the course are: * Introduction to process management * Process design * Process mapping * Process improvement Examination * Final assignment

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