Middle Management

Service Description

This middle management course covers the essential concepts of management by providing a solid foundation for understanding the key issues facing managers and organizations. Managers are dealing with changing workplaces, ethical and trust issues, global economic and political uncertainties, and changing technology. This course helps (aspiring) managers push their potential to be ready to take on greater responsibilities and exciting new challenges. The course revolves around the four management activities: planning, organizing, leading, and controlling. Course objectives By the end of the course, participants will be able to: • Discuss the characteristics all organizations share. • Distinguish managers from non-managerial employees. • Describe what managers do and the factors that are reshaping and redefining management. • Explain what the external environment is and discuss how it affects managers. • Define organizational culture and its importance for organizations. • Describe the decision-making process and the approaches used by managers. • Discuss the nature and purpose of planning. • Explain what managers do in the strategic management process. • Describe six key elements in organizational design. • Discuss the design challenges faced by today’s organizations. • Describe the key components of the human resource management process • Explain how employees are provided with needed skills and knowledge. • Describe strategies for retaining, competent, high-performing employees. • Define organizational change and compare and contrast views on the change process. • Explain how to manage resistance to change. • Discuss techniques for stimulating innovation. • Define and explain motivation and compare key theories of motivation. • Describe what managers need to know about communicating effectively. • Explain the nature and importance of control. • Describe the steps in the control process and the types of controls used by managers. Target Audience Department supervisors, line and staff managers, employees aspiring to take on a higher position in the organization, and anyone interested in becoming a successful leader. Key topics • Management and managerial competencies • Management environment • Organizational culture • Management decision-making process • Planning • Strategic management • Organizational design • Human resource management • High performing employees • Innovation and change • Employee motivation • Communication Examination Final exam

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